Shipping policy
Last updated: 28 October 2026
Thank you for shopping with Repelz. This policy explains our processing times, delivery estimates and shipping charges.
Order Processing
Orders are normally packed and dispatched within 2–3 business days. Orders placed on weekends or Victorian public holidays will begin processing on the next business day.
You will receive a shipping confirmation email with tracking information once your order has been dispatched, where tracking is available.
Retail Shipping Within Australia
Standard shipping is calculated by package weight:
- Orders weighing up to 3 kg: $6.95 AUD
- Orders weighing more than 3 kg: $13.95 AUD
- Orders of $35 AUD or more: Free standard shipping
Estimated delivery is 2–8 business days after dispatch. Delivery times are estimates and may be affected by the destination, carrier delays, public holidays, weather or other events outside our control.
Wholesale Shipping Within Australia
Approved wholesale customers receive:
- Orders under $300 AUD: $15 flat-rate shipping
- Orders of $300 AUD or more: Free shipping
Estimated wholesale delivery is 3–5 business days after dispatch.
Shipping Destinations
We currently ship within Australia. Available shipping options and final charges are displayed at checkout before payment.
Address Accuracy
Please check your delivery address carefully before completing checkout. Contact us as soon as possible if an address needs to be corrected. Once an order has been dispatched, we may be unable to change or redirect it.
Order Changes and Cancellations
Retail customers may request cancellation within 15 minutes of placing an order. After this period, contact us as soon as possible and we will assist where we can. Orders cannot be changed or cancelled after dispatch.
Tracking and Delivery
Where tracking is available, a tracking number and link will be emailed after dispatch. Tracking information may take some time to update.
If your parcel appears lost, arrives damaged or has not arrived within the estimated timeframe, please contact us so we can assist with the carrier.
Delays
Dispatch and delivery estimates are not guarantees. If we become aware of a significant delay affecting your order, we will contact you where possible.
This policy does not limit any rights available under the Australian Consumer Law.
Contact
For shipping questions or assistance with an order, contact: